Legal
Refund policy
Last updated September 2026
REPAIRS, RETURNS AND EXCHANGE POLICY:
Returns Policy:
At Special Buys we want you to shop with confidence. We offer a warranty on all products; we strive to ensure every customer is satisfied. Should an issue arise, our returns process is guided by the Consumer Protection Act (“CPA”), with all policies subject to applicable South African law.
Returns – General Conditions:
• Subject to the Consumer Protection Act and the exclusions set out below, most items may be returned or exchanged within 7 days of purchase.
• Proof of purchase (original invoice or tax invoice) is required.
• Returns after 7 days may be accepted at our discretion and may be subject to a handling fee.
• Damaged or incomplete packaging may be subject to a handling fee up to 30%.
To qualify for return/exchange:
The following items are not eligible for return or exchange unless confirmed to be defective:
1. Products damaged through misuse, neglect, accidental damage, liquid damage, insect/ pest infestation (such as cockroaches), power surges or unauthorised repairs.
2. For hygiene reasons, earbuds, earphones, headphones, socks or under garments once opened or used.
3. Delivery and installation charges.
4. Activated Mobile devices, including mobile phones and tablets, unless confirmed to be faulty.
Where a mobile phone, tablet or other eligible device is returned as faulty, Special Buys reserves the right to have the product inspected and tested by the manufacturer or its authorised service or repair agent before any repair, replacement, refund or credit is considered.
Incorrect or Unsuitable Products:
• The product must be returned within 7 days of purchase.
• Proof of purchase must be presented.
• Delivery and installation charges are not refundable.
• Subject to inspection and the condition of the product, a refund or exchange may be approved, less any applicable handling, restocking or courier charges.
• Goods to be same / originally packaging and must not have been used.
Defective Product Policy:
1. If a product becomes defective, we will assess the product and may, where appropriate and in accordance with the Consumer Protection Act, repair, replace or refund the product following inspection by our technical team and/or the manufacturer or its authorised service or repair agent.
2. An assessment may be required before a resolution can be provided. Where necessary, products may be referred to the manufacturer or authorised service agent for technical evaluation.
3. Mobile phones, tablets and similar electronic devices returned as faulty will be referred to the manufacturer or authorised repair agent for inspection and testing before any repair, replacement or refund is authorised.
4. After expiry of the warranty period, we can assist in arranging repairs, subject to quotation approval by the customer.
Manufacturer Warranty Guidelines:
Manufacturer warranties cover manufacturing defects only and do not cover damage resulting from:
• Power surges or lightning.
• Misuse, abuse or neglect.
• Physical, accidental or liquid damage.
• Unauthorised repairs or modifications.
• Failure to follow the manufacturer’s operating instructions.
• Use outside the product’s intended purpose.
• Normal wear and tear.
• Consumable items such as batteries, printer cartridges and similar consumables.
Refund Methods:
Once a return has been approved, refunds will be processed using the original payment method wherever reasonably possible.
1. Credit or debit card purchases: Refunded to the original card used. Refunds may take up to 14 business days to reflect.
2. EFT purchases: Refunded via EFT after confirmation of banking details. Processing may take 3 to 5 business days.
3. PayGate online payments: Refunded in accordance with PayGate’s Terms & Conditions and may take up to 30 days to reflect.
Online Returns:
1. Email enquiries@specialbuyssa.co.za within 7 days of delivery to request a return or exchange.
2. Once approved, we will arrange collection via our nominated courier where applicable.
3. Customers in remote or outlying areas may be requested to return the product using an approved courier or postal service.
4. Once received and inspected, we will advise whether the return has been approved and process the applicable repair, replacement, exchange or refund.
5. Refunds will be processed in accordance with the Refund Methods above.
6. Exchange orders will be dispatched once the returned item has been received and approved.
Policy Updates:
Special Buys reserves the right to amend, modify or update these Returns Policy and Terms & Conditions from time to time without prior notice, provided that any such amendments comply with the Consumer Protection Act and all other applicable South African legislation. The version published on our website and/or displayed in-store at the time of purchase shall apply.
Return Addresses: Special Buys, Shop 21b, Woodmead Value Mart, 1 Waterfall Crescent, Sandton, 2091
You can: Email us on enquiries@specialbuyssa.co.za
Or via any of our social media platforms.