Refund policy
Repairs, Returns and Exchange Policy
A refund is deposited directly into your credit card or bank account. This process may take up to 30 working days. A refund processing period will only start from the time we have received the returned goods.
1. Return of Goods:
1.1 Sometimes, things don’t quite work out. Luckily, we offer a full returns and exchanges policy. You may return or exchange goods at any one of our Special Buys stores subject to producing the original receipt, and ensuring the merchandise is in its original packaging and condition. Should this not be in its original condition, a handling fee of up to 15% of the value of the product may be charged as per the CPA.
1.2 The following can not be returned or refunded:
-Non-returnable/ non-refundable items
-Delivery and or installation costs
-Pre-paid cards
-Digital content
-Any damaged or abused items
-Faulty/defective products after 14 days: (excluding all panel televisions larger than 32” (plasma LCD & LED) as well as all Large appliances)
1.3 In the unfortunate event that your purchased product becomes faulty or defective, you can opt to have it taken to any Special Buys to be seen to. You will be entitled to the following option of as per the CPA:
-Have such product repaired
-Have product replaced
-Be refunded the price paid
-In the event that the product is found to be not faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence
1.4 The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the appliance, including but not limited to.
1.5 Under no circumstances will we accept returned goods where the consumer has been allowed to inspect the goods before the purchase and subsequently changed his/her mind about the goods; they have damaged the goods in negligence; the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our own or the manufacturer’s instructions, and/or have been subjected to misuse or abuse.
1.6 We sell goods for domestic use only and for the purpose for which we manufactured them. It will also exclude normal wear and tear. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will assess the goods to determine the reason for the defect.
2. Can I Return My Online Purchase?
2.1 Not satisfied with your Online Purchase?
Online purchases may be returned or exchanged at any of our nationwide Special Buys stores subject to submission of the original receipt, and that the merchandise is in its original packaging and condition.
In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition
3. Refunds:
3.1 We do not guarantee that you will be automatically refunded. The decision to refund is solely at the discretion of the store manager where you return the product, having inspected the condition of the item returned.
3.2 Refunds are deposited directly into your credit card or bank account. This process may take up to 10 to 30 days.
3.3 Refunds processing time frame will only be commenced from the time of goods received.
4. Contact Us
Please use any of the means available to you if you need to contact us to ensure a smooth refund or return.
You can: Email us on enquiries@specialbuyssa.co.za
Or via any of our social media platforms.