Shipping policy

SPECIAL BUYS – SHIPPING AND DELIVERY POLICY

1. INTRODUCTION

1.1 This Shipping and Delivery Policy applies to orders placed on the Special Buys website (www.specialbuyssa.co.za), operated by Price Corporation (Pty) Ltd (Reg. No. 2022/720376/07), trading as Special Buys.

1.2 By placing an order online, you agree to this policy, read together with our Terms and Conditions and Returns Policy.

2. WHICH PRODUCTS CAN BE DELIVERED

2.1 Only products that show an “Add to cart” button on the website can be ordered online for delivery or collection.

2.2 Products marked “In-store only”, and all Special Buys Wednesday Drop deals, are available in-store only and cannot be ordered online or delivered.

2.3 All products are subject to availability. An order is only confirmed once payment has been successfully processed.

3. DELIVERY AREAS

3.1 We deliver nationwide within the Republic of South Africa.

3.2 We do not currently deliver outside South Africa.

4. DELIVERY TIMES

4.1 Orders are usually delivered within 3 to 7 working days after payment has been confirmed.

4.2 Outlying and rural areas may take longer.

4.3 Orders placed after [cut-off time, e.g. 12:00] on a working day, or on a weekend or public holiday, are processed on the next working day.

4.4 Delivery times are estimates and not guaranteed. Delays may occur during peak periods, public holidays, bad weather, or for other reasons outside our reasonable control.

5. DELIVERY FEES

5.1 Delivery fees are calculated at checkout and shown before you pay.

5.2 Minimum order spend is R500.00.

5.3 Large or heavy items may carry an additional delivery fee, which will be shown at checkout.

6. ORDER TRACKING

6.1 Once your order has been dispatched, you will receive a confirmation with tracking details by email and/or SMS.

6.2 Please make sure your delivery address and contact number are correct. Special Buys is not responsible for delays or failed deliveries caused by incorrect or incomplete details.

7. RECEIVING YOUR ORDER

7.1 Someone must be available at the delivery address to receive the order. The courier may ask for proof of identity or a signature.

7.2 If a delivery cannot be completed, the courier will contact you to arrange another attempt. Additional fees may apply for repeated failed deliveries [or returns to sender].

7.3 Please check your order when it arrives. If the packaging is visibly damaged, note this with the courier before signing where possible.

7.4 Report any damaged, missing or incorrect items to us within [48 hours] of delivery, with your order number and photos where possible.

8. CLICK AND COLLECT

8.1 Where available, you may choose to collect your order in-store at checkout at no delivery cost.

8.2 Orders are usually ready for collection within [2 working days]. You will be notified when your order is ready.

8.3 Please bring your order number and a valid ID when collecting. [If someone else is collecting, they must bring the order number and their own ID.]

8.4 Orders not collected within [7 days] may be cancelled and refunded.

9. RETURNS

9.1 Returns and refunds are handled under the Special Buys Returns Policy and applicable South African consumer protection law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

9.2 Nothing in this policy limits any rights you have under South African law.

10. CHANGES TO THIS POLICY

10.1 Special Buys may update this policy from time to time. Changes take effect once published on the website.

11. CONTACT US

Special Buys
Price Corporation (Pty) Ltd
Registration No. 2022/720376/07

Shop 21B, Woodmead Value Mart
1 Waterval Crescent S
Woodmead, Sandton, 2191

Tel: 010 826 2660
WhatsApp: 082 687 7252
Email: enquiries@specialbuyssa.co.za